Legal
Privacy Policy
Last updated: 14 August 2026
Reclaim Advisory recovers unclaimed money on behalf of individuals, companies, trusts and deceased estates. Doing that means handling identity documents and financial records, so how we treat your information matters. This policy explains what we collect, why, who sees it, and what you can do about it.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
In this policy, “we”, “us” and “our” mean Reclaim Advisory, ABN 29 749 865 426. We are the entity responsible for the personal information described here.
2. Information we collect
The information we collect depends on how far a matter progresses. We ask for as little as possible at each stage.
At enquiry stage
- Your name, including any previous or former names
- Your email address and phone number
- Names of companies, trusts, partnerships or other entities you are or were connected to
- Current and previous addresses, where you provide them
If a claim proceeds
- Identity documents, which may include a driver licence, passport or birth certificate
- Evidence of a name change, such as a marriage certificate or change-of-name record
- Financial records supporting entitlement, such as account statements or correspondence
- Corporate records, trust deeds, deeds of appointment
- For estates, a death certificate, grant of probate or letters of administration
- Bank details, so recovered funds can be paid to you
Some of this is sensitive information or government-related identifier information under the Privacy Act. We collect it only where it is reasonably necessary to pursue your claim, and only with your consent.
3. How we collect it
Wherever possible we collect personal information directly from you: through the enquiry form on this website, by email, by phone, or through documents you send us.
We also collect information from publicly available sources as part of the search itself. These include the unclaimed money registers maintained by each Australian state and territory, the ASIC and AFSA registers, and other public records. Searching those sources is the service you are engaging us to perform.
If someone else refers your matter to us, or you are an executor acting for an estate, we may receive information about you from that person. If we collect your information from someone other than you, we will take reasonable steps to notify you.
4. Why we collect it
We use personal information to:
- Search unclaimed money registers for funds held in your name or your entity's name
- Establish and evidence your entitlement to those funds
- Prepare, lodge and follow up claims with the relevant authority
- Communicate with you about your matter
- Arrange payment of recovered funds and invoice our commission
- Meet our legal, tax and record-keeping obligations
We do not sell your personal information, and we do not disclose it to third parties for their own marketing purposes.
5. Who we disclose it to
Pursuing a claim necessarily means giving your information to the body holding the money. We may disclose personal information to:
- The state, territory or Commonwealth body administering the relevant register, including Revenue NSW, the State Revenue Office Victoria, the Public Trustee of Queensland, the WA Department of Treasury, the SA and Tasmanian Departments of Treasury and Finance, the ACT Public Trustee and Guardian, Northern Territory Treasury, ASIC, and the Australian Financial Security Authority (AFSA)
- Banks, share registries, insurers or other organisations that originally held the funds
- Your professional advisers, where you ask us to deal with them
- Our own professional advisers, such as accountants and lawyers
- Service providers who support our business, such as email, document storage and form-handling providers
- Any person or body where we are required or authorised by law to do so
6. Overseas disclosure
We do not routinely disclose personal information overseas. However, some of the software we use for email, file storage and website form handling may store data on servers located outside Australia. Where that occurs we take reasonable steps to ensure the provider handles the information consistently with the Australian Privacy Principles.
7. Security and storage
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. That includes restricting access to those who need it, using access-controlled systems, and securely destroying or de-identifying information we no longer need.
No method of transmission or storage is completely secure. If you are sending us identity documents, we will tell you the most secure way to do so. Please do not email copies of identity documents unless we have asked you to.
If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.
8. How long we keep it
We keep personal information for as long as needed for the purpose it was collected, and for as long as we are required to retain records by law. When it is no longer required, we destroy it or de-identify it.
If a search finds nothing and you do not proceed, you can ask us to delete your enquiry details and we will do so, unless we are required to keep them.
9. Access and correction
You may ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. Contact us using the details in section 13.
We will respond within a reasonable period, normally 30 days. There is no fee for making a request. If we refuse access or a correction, we will explain why in writing and tell you how to complain.
10. Website and cookies
This website does not set advertising or tracking cookies, and we do not run third-party advertising on it.
Our hosting provider may keep standard server logs, which can include IP addresses, browser type and pages visited. Fonts on this site are loaded from Google Fonts, which means your browser makes a request to Google when you view a page. Information you enter into the enquiry form is transmitted to us through a third-party form handling service.
11. Complaints
If you think we have mishandled your personal information or breached the Australian Privacy Principles, please contact us first using the details in section 13. We will acknowledge your complaint and aim to resolve it within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
12. Changes to this policy
We may update this policy from time to time. The current version is always available on this page, and the date at the top shows when it last changed.
13. Contact us
For any privacy question, access request, correction request or complaint:
This policy describes our privacy practices. It is not legal advice, and it should be reviewed by a qualified adviser before you rely on it.